Good Clean Help
Shipping & Delivery
Orders, Discounts & Returns
Product Information
Ingredients & Packaging
Vaginal Microbiome Science
Rewards Program
Categories
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Shipping
- How do I track my order?
- Why does it say "no delivery options available"? I live in Canada and can't order some items.
- Can I change my shipping address?
- I live in Canada. Will I owe taxes, duties, or other fees on my purchase?
- Do you ship internationally?
- Shipping Terms & Conditions
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Delivery
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Damaged Product
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Returns
- What is your return policy?
- I purchased at Amazon, Target, Walmart, CVS, or one of your retailers and have an issue with my order. Can you help?
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Orders
- Can I cancel my order after it is placed?
- Does Good Clean Love offer wholesale accounts?
- I’m not able to log into my customer account.
- I am having trouble at checkout. What can I do?
- How can I request samples for my healthcare practice?
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Gift Cards & Payments
- Can I use my HSA/FSA card for purchases?
- Can I purchase a gift card?
- What types of payments do you accept?
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Discounts
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Where to Buy
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General Product Info
- Do you have samples I can try?
- How do I clean your applicators?
- Why do I experience a warming or burning sensation when first starting your products?
- I need some help with the applicator insertion. What tips do you have?
- What kind of aloe vera does Good Clean Love use in its products?
- Are your products dairy- and nut-free?
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Personal Lubricants
- Is Regenesis the same quality as other Good Clean Love® products?
- How does Regenesis support fertility?
- How do we use Regenesis?
- What is the difference between the Hybrid Lubricant and the Liquid Lubricant?
- Is BioNude® lubricant safe to use with toys?
- What is Dimethicone?
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Vaginal Moisturizing Gels
- How can I improve the comfort and ease of using your applicator?
- Can your vaginal moisturizing gels help treat yeast infections?
- What's the difference between a vaginal moisturizing gel and a personal lubricant?
- Can your vaginal moisturizers Restore and Rehydrate be used for intercourse?
- Why do I feel a warming/tingling/burning sensation when I use Rehydrate?
- What is the difference between Rehydrate and Restore Vaginal Moisturizing Gels?
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Vaginal Care
- What is the difference between the Ultra-Sensitive Foaming Wash and Balance?
- How do I store Reset?
- Can you insert Reset without an applicator?
- Why do I have discharge after using Reset?
- Can I combine the Reset capsules with your vaginal moisturizing gels?
- How often should I use Reset?
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Wipes & Washes
- Are Balance wipes flushable?
- What are the wipes made of?
- How do I use the Balance wipes?
- Does Ultra-Sensitive Foaming Wash help with vulva dryness?
- What makes the Ultra-Sensitive Foaming Wash sensitive?
- Has the formula for Balance Wash changed? I noticed that the new packaging mentions lavender—was this ingredient recently added?
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Oils
- Are you discontinuing any Love Oils or related products?
- How do I use Love Oil?
- Is Love Oil safe to ingest?
- How does Love Oil work?
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Conditions
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pH
- How does increased vaginal pH occur?
- Can pH imbalance lead to vaginal issues?
- What is vaginal pH and why does it matter?
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Bio-Match®
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Vaginal Microbiome
- What should women know about the vaginal microbiome? How does it work with the other microbiomes in the body?
- What is a microbiome?
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Love Rewards
- Can I combine my discount rewards with other promotions or use them on subscription orders?
- How do I redeem my rewards at checkout?
- I forgot my password or username.
- Why are my points not showing up?
- How do I check my points balance?
- What happens to my points if I return an item?